Terms & Conditions

  1. The use of the services offered through the Uclick2buy website by the member shall be subjected to the terms and conditions herein and the member agrees to be bound by the terms and conditions set out herein. During registration, all information given to Uclick2buy must be given in good faith and correctly.
  2. Upon registration, Uclick2buy will provide members with their membership ID and a unique forwarding address. Members are to utilized the address upon checkout on merchant’s website. Invoices must be emailed to invoice@uclick2buy.com for tracking purposes.
  3. Uclick2buy offers Personal Shopper Service to help the members to order on their behalf from online merchants and arrange delivery to our warehouse. From there we will sort, pack and transport it to the member’s country and arrange delivery to their homes during regular business hours.
  4. Any charges generated from this activity, such as shipping rates, country’s inland shipping fees, service fees, GST and any miscellaneous Singapore government fees presently in effect or established in the future, will be the responsibility of the Uclick2buy member.
  5. Uclick2buy also offers a direct shopper service. The member is given a personalized address and he must mentioned this address when he advise the merchants on the shipping address on every purchase. This will ensure that the member’s goods are delivered to Uclick2buy warehouse for our further action. We will not be responsible for member’s goods if the member fails to follow exactly the personalize address as provided by Uclick2buy.
  6. Shipping charges are based on actual weight or dimensional (volumetric) weight, whichever is greater. Volumetric weight is calculated by multiplying the length by width and by height in centimeters and dividing by 5000 or if inches by dividing by 305 to produce a weight in kilos.
  7. Uclick2buy allows members to store their merchandise with them for up to 30 days for free of charge. while Business Programs are allowed to store their merchandise for up to 90 days for free of charge. After the mentioned number of days, customer agrees to pay storage of S$5.00 per parcel per week.
  8. Uclick2buy have the option to return all packages to the senders and/or discard the items for shipments which are canceled. If there are any charges for return, the member is responsible.
  9. When the member has requested for Uclick2buy’s Personal Shopper, Uclick2buy will only process an order of products on behalf of the member within one business day after registration or when payment for the product is received (whichever is earlier) PROVIDED THAT member provides complete and sufficient information to Uclick2buy. Uclick2buy shall not process any order of products by the member if any such information is insufficient and shall notify the member where further information is required. Once Uclick2buy has processed the order of products on behalf of the member and received the relevant online merchant’s confirmation of the same, Uclick2buy shall notify the member within a maximum of three (3) business days from receipt of such confirmation.
  10. The member agrees to obey and comply with all applicable laws and regulations in effect in the country from which the product is shipped, and in the country in which the product is received.
  11. The member agrees to accept and pay any inland transportation charges by online merchants to Uclick2buy’s warehouse and these charges will be included to the payment for the shipping rates and GST charges when products are delivered at our warehouse. The member also agrees to accept and pay for any requests for delivery in Singapore after office hours on weekdays/weekends and public holidays.
  12. The member will not use Uclick2buy service to send or receive illegal, hazardous or dangerous materials, prohibited goods or controlled substances. The member will be responsible for any penalties or fines resulting from a violation of this condition.
  13. Uclick2buy or any company acting on their behalf has the right to open and inspect any shipment, or part thereof, for security purposes, without prior notice to the member.
  14. Uclick2buy will not be responsible for any loss or damage to the product in transit between the online merchant/supplier of the product and the Uclick2buy’s warehouse.
  15. Uclick2buy will make every reasonable effort to deliver the shipment according to their regular delivery schedules, but these are not guaranteed and do not form part of the agreement. Uclick2buy shall not be liable for any damage of loss caused by delays.
  16. Every shipment is transported on a limited liability basis, relating to direct loss only and limited to US100 per shipment or US20 per kilo whichever is smaller. All other types of loss or damage are excluded (including, but not limited to, lost profits, income, interest or future business). Special risk should be insured by the member.
  17. Uclick2buy shall not be liable for any loss or damage arising out of circumstances beyond our control. These include, but are not limited to deliveries at the Uclick2buy’s warehouse; an Act of God e.g. earthquake, flood, storm ; force majeure, for example war, plane crash or embargo; ant defect or characteristic related to the nature of the shipment, even if known to Uclick2buy; riot, civil commotion or industrial action; damage to, or loss of, electronic or photographic images, data or recordings due to electrical or magnetic interference.
  18. For concierge service, If the status of your order shows “Order placed with Merchant” or “Merchants confirmed shipment”, Uclick2buy can cancel the order however there will be a cancellation charge of S$10.00 and you will be responsible for the return shipping charges if the merchant does not offer free returns.
  19. Any refunds to be credited will be effected only when all outstanding matters pertaining to the shipment are resolved in writing and refunds will be credited to the member’s account.
  20. Uclick2buy reserves the right, at its sole discretion, to change, modify, or otherwise alter these terms and conditions anytime. Please review the terms and conditions periodically. Your continued use of site following the postings of changes/and or modifications will constitute your acceptance of the re-terms and conditions.